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Guarantees

Attention!

We notify our Newsletter subscribers when we update our online “Just In From Germany” Merchandise Page. In addition, you will receive early notification when we add new items to any clearance pages (currently under revision). More importantly, we notify our list members when we have a sale. These sales are NEVER announced on our web site. They are for our Newsletter subscribers ONLY.

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Der Rittmeister Militaria’s Two-Fold Guarantee

Der Rittmeister Militaria, LLC is determined to provide the best guarantee in the militaria collecting community. We want our customers to be doubly sure that they are getting the best possible service AND receiving authentic merchandise. To that end, our guarantee is two-fold:

(1) We offer a 30-day, no-questions-asked return policy. This means that our customers can return ANY item within 30 days of purchase for ANY reason and receive a full refund of the purchase price. (Shipping & insurance is non-refundable. Bank credit card fees may also be deducted).

(2) We offer a life-time guarantee of authenticity for all merchandise. If any item that we have sold as an original is found to be a reproduction, we will promptly refund the purchase price.

This two-fold guarantee has been in place since 1996.  We want you to have confidence in what we sell, which is why we offer a lifetime guarantee for authenticity. We feel this is nothing more than common sense.  After all, if WE have had made a mistake on an item, our problem should NOT become your problem!

Letters of Authenticity

Upon request we are pleased to provide a letter of authenticity at the time of purchase. These letters consist of the description of the item as it appears on our Web Site on our letterhead. It further describes our two fold guarantee policy. These can be helpful for insurance purposes, especially for more expensive items should you ever have to place a claim due to theft.

Consignment Items – Guarantee

From time to time we offer consignment items which are the property of another party. Our guarantee on these items is for THIRTY DAYS only. At the end of that time we disburse payment to the consignor and the sale is considered to be final. Your acceptance of these terms is acknowledged when you  place an order for a consignment item. If a consignment item is not to your liking, please let us know within that thirty day time frame and we will immediately refund your purchase price.

Guarantees - Imperial German Military Antiques Sale

We are proud to feature works and art by Jack D. Hunter Author of The Blue Max

Our good friend Jack D. Hunter passed away on 13 April 2009, at the age of eighty-seven (he would have been eighty-eight in June). I miss him. He remains an extremely important influence on my life, as well as for many WWI collectors and readers.