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FAQ

Attention!

We notify our Newsletter subscribers when we update our online “Just In From Germany” Merchandise Page. In addition, you will receive early notification when we add new items to any clearance pages (currently under revision). More importantly, we notify our list members when we have a sale. These sales are NEVER announced on our web site. They are for our Newsletter subscribers ONLY.

Shipping and Insurance Costs

Please note that shipping and insurance charges must be added to the cost of all shipments. The charges below are only applicable for shipments within the U.S. International shipments will be negotiable depending on the item and the mode of delivery.

Our shipping department staff members truly get into and all over their work! Bala, is on the left. Grisha, her brother, is on the right. Sometimes you may even find some of their fur in a package. Let us assure you that there is NO additional charge for this very rare and collectible fur. Just consider it a gift from them to you as a token of their appreciation for you doing business with Der Rittmeister Militaria. Your doing business with Der Rittmeister Militaria LLC permits them to enjoy tuna every night and cream throughout the day!

Der Rittmeister Militaria Shipping Charges

Effective 1 January, 2008

Due to increased shipping rates from the USPS and FedEx, and higher insurance, the cost of shipping for all packages will increase effective 1 January 2008. This is the first increase we have had since January 2005. We can no longer absorb the increases we have received over the last three years. The increase is due to fuel surcharges and a general increase from every company with which we ship. We have also received a rate increase from the company that insures the packages we ship to you. This private insurance is still less costly than buying insurance from the carriers with whom we ship. The rates below are for domestic shipments. International rates will be quoted at the time of purchase, based on your individual requirements.

PriceShipping

$ 175.00 and less

$12.00

$ 175.01 – $300.00

$16.00

$300.01 – $500.00

$19.00

$500.01 – $750.00

$22.00
$750 – UP Determined by size, weight, and value.

 

FedEx does NOT ship to Post Office Boxes. We must have a street address to ship to you!

Bulky, heavy, or especially valuable items will be shipped at mutually agreed upon prices. FedEx Ground Service is also available for the lower forty-eight states. We use FedEx and the USPS for international shipments. Prices will depend on the nature of the shipment and where it is being shipped.

Lay-aways and flexible terms can be arranged

We accept MASTERCARD, VISA, DISCOVER CARD, and AMERICAN EXPRESS cards. Also, effective 5 February 2011 we also accept PayPal for your convenience. When ordering using your credit card, you will need to include the type of card, the card number, billing address (This is VERY important.), security codes (Three digit on the reverse for Master card, Visa, and Discover card, and four digits on the obverse for American Express.), and expiration date, along with the name of the card holder. Returns for credit card purchases may be assessed 3% bank charges as a part of the refund process.  IF YOU ARE A NEW CUSTOMER: Due to recent fraudulent credit card problems, our processing bank has informed us that we need to verify credit card purchases OVER $500.00 with the issuing bank.  It may add a day or two to processing your order.  We are sorry for the inconvenience.  Unfortunately, the unscrupulous few often beleaguer the virtuous majority.  If you have already established your credit cards with us, this new procedure does NOT apply to you.

Checks and Money Orders should be made out to:
Kenneth J. Greenfield
Der Rittmeister Militaria, LLC

Our mailing address is:
Der Rittmeister Militaria, LLC
P. O. Box 841
New Port Richey, Florida 34656-0841

Send us a Message!

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How to Order

We do not have an order form. We are a small business and our service is personalized. To make the ordering process easier for you, we have an e-mail link on each merchandise page. This helps you write to us directly from the page on which you have seen the item that interests you. This way we can help you and answer any questions that you may have. We generally are up-to-date on our “Hold” and “Sold” signs. So, if you do not see such a sign, the item should be available. To insure the item is available, just drop us an e-mail so we can confirm its availability.
Please don’t send payment until we have confirmed the item is available and we have discussed the final details to include shipping. Since most of our items are one-of-a-kind, this will avoid disappointment if the item has been previously spoken for. If you would like to speak to us regarding an item, please call our office line: 001 (727) 233-6173 between 8:00 a.m. and 9:30 p. m., Eastern USA Time.We live in the Tampa Bay Metropolitan area on Florida’s West Coast and operate from our home.
Internet E-Mail Address
Our e-mail address iskgreenfield@derrittmeister.com.Please contact us at this site for information concerning our current offerings. We will answer your questions and try to find items to please you from our ever-changing collection of Imperial German Militaria. Please note, ALL OF OUR INVENTORY IS POSTED ON THIS WEBSITE, with the exception of newly purchased items that have not yet been cataloged.

Terms of Sale

All items are guaranteed period pieces unless specifically described to the contrary. A thirty-day return policy is offered to ensure that you are pleased with any item purchased from us. If you are not pleased with an item for any reason whatsoever, simply return it to us (that means the EXACT item that we sent you and not another) within 30 days, in the same condition as we shipped it to you, and your purchase price of the item(s) (excluding shipping) will be cheerfully refunded. Authenticity of the items is guaranteed for LIFE.
All purchases are payable in U.S. Dollars. We cannot accept checks in currency other than U.S. Dollars. We ARE able to accept Postal Money Orders from Canada payable in U.S. Dollars. We can also accept a wire transfer into our U.S. or German bank accounts (upon request we will convert the cost of the item(s) and shipping into Euros based on the prevailing exchange rate). You need only ask for details in order to do this. Purchases made by credit card and returned may, at our option, be assessed 3% for the bank charges that we have incurred as a part of the refund process.
For your convenience we accept Master Card, Visa, Discover card, and American Express. Effective 5 February 2011 we now accept PayPal as well. Payments using PayPal can be directed to rittmeister@tampabay.rr.com. Because of the fee structure of PayPal to us, we must pass those charges along to you. Thus 4.5% of the total purchase will be added to purchases using PayPal.
Thank you for allowing us to share some of our items and interests with you. If you want to find a specific Imperial German item, please e-mail me at: kgreenfield@derrittmeister.com. We have excellent contacts here in the U. S. and in Germany. I receive regular shipments from the Fatherland andvisit in person as often as possible.I am always happy to help you in any way I can.I also enjoy hearing from my collector friends. E-mail me for my phone number and feel free to call me between the hours of 10:00 AM-10:00 PM Eastern time for a chat. Remember, e-mail for the telephone number.
We have a dedicated FAX line: 001 727 857-0961
We have an office in Germany 0049 (0)4104-962028

Layaways

We are always very happy to work with collectors on layaways. We have offered layaways on items of $30,000 and for $50. We will work with you to design a program that helps you meet your collecting goals and stays within your budget. Generally, we like to receive between 25% and 33% of the total amount as a down payment when we agree to a layaway. The number of months required to complete a layaway is quite flexible and if you tell us your needs, we will do our very best to accommodate you.
We do ask for REGULAR monthly payments. Our layaways are not designed for a down payment with a balloon payment at the end of the agreed upon time for the item(s). It is critical that we receive these monthly payments on a timely basis. We are happy to receive your payments by check, money order, cash, or credit card. For those of you who wish to pay by credit card, tell us what day of the month you would like the charge placed and we will take care of the rest. If during the course of the layaway you have a problem in making the payments we will work with you as much as possible to ease a temporary problem. If you are honest with us we will work with you 100% to make the layaway work.
Here is one very important proviso we have found necessary to add to ALL layaways we arrange with collectors. If you ask us to put an item on layaway, we expect you to complete your end of the deal within the time frame to which we have agreed before the item(s) are formally placed on layaway. We are not a Wal-Mart. Adding another shirt back to inventory is not a hardship for them. When a layaway is not handled in the manner that we have agreed to It IS a hardship for us, and for our other collectors. Most of our items are one-of-a-kind or, at the very least, not everyday items. When we take them off the market, other collectors cannot purchase those item(s). If you ask us to hold the item(s) for six months (for example), and then don’t complete the deal, you have created a considerable hardship for us AND our other customers.
Therefore, if you do NOT complete a layaway as agreed upon:
AT OUR DISCRETION WE WILL RETAIN 20% OF THE AMOUNT YOU HAVE PAID TO THAT POINT AS LIQUIDATED DAMAGES. FURTHER, FUTURE LAYAWAY PRIVILEGES WILL BE REVOKED.
If you cannot do the deal, then please do NOT ask us to HOLD item(s) for you. This is a simple matter of courtesy. When you ask us to HOLD an item, we have entered into a contract, essentially. You would feel ill-used if we sold the item out from under you while you were making your payments as we had agreed to at the onset. Help us keep this fun and fair for both parties.
We are happy to offer layaways to you.99.9% of our layaways are concluded in a fair and reasonable way for both parties. We do not want to see the 1/10 of 1% ruin the program for the other 99.9%.In all of our years we have only had to invoke this procedure with TWO customers. We will be thrilled if we never have to do so again.

FAQ - Imperial German Military Antiques Sale

We are proud to feature works and art by Jack D. Hunter Author of The Blue Max

Our good friend Jack D. Hunter passed away on 13 April 2009, at the age of eighty-seven (he would have been eighty-eight in June). I miss him. He remains an extremely important influence on my life, as well as for many WWI collectors and readers.